Privacy and terms

Free widget and one-time creation

Momo and saved characters work offline without signing in. To create a character, sign in with Google, choose a photo and style, and make a one-time Google Play purchase. There are no subscriptions or automatic renewals. Google Play displays the final price and currency before purchase. The app contains no ad SDKs. Usage analytics are handled by Google Analytics for Firebase, as described under “Usage analytics (Android)” below.

Information and purpose

To create and restore characters, we process your Google account identifier and email, character name and style, selected photo, orders, purchases, refunds and preview approvals. Reports include your chosen reason and any message you enter. Login tokens are encrypted on your device; character files and widget settings are stored in app-private storage. We send obfuscated account and order identifiers to Google Play to link your purchase, and verify purchase tokens and states on our server. We do not receive card numbers or payment passwords.

Usage analytics (Android)

We use Google Analytics for Firebase (Google LLC) to improve the app and understand usage. Based on a random app-instance ID it processes app opens, screen/feature use, in-app purchase events, device model, OS and app version, and country/region estimated from the IP address. The Advertising ID is not collected and ad-personalization signals are off. Nothing that directly identifies you, such as a name or email, is sent. Event data is kept in Google Analytics for up to 2 months and then deleted.

Photos and AI processing

The app reads only images you select in the Android file picker. It does not access your entire photo library, contacts, location, camera, microphone or advertising ID. We request your permission to use and send the image for AI creation before upload. Our server removes image metadata and reduces image size, stores it privately, and sends it to the OpenAI API to generate and check the character and animation. OpenAI may retain API data for abuse monitoring for up to 30 days by default, with legal or safety exceptions. This is separate from Sofnet storage periods below. We do not automatically use your photo or results in advertising or a public gallery.

Providers, sharing and international processing

Sofnet servers, Google authentication and Play billing, Google Analytics for Firebase (usage analytics), OpenAI AI processing, and Cloudflare R2 storage process the information needed to provide the service. Processing may occur in other countries. Anyone with a character share link can view and download that character, so share links with care. Source photos, account emails and purchase tokens are not disclosed through share links.

Retention

Unpaid source photos are deleted after 24 hours. Source and intermediate images are deleted within 7 days. Completed files are provided for at least 365 days from payment and may be deleted afterward. Downloaded files continue to work offline. Account data is deleted when you delete your account. Necessary order, payment and supply records are restricted and retained for 5 years, and consumer dispute records for 3 years, where required by applicable law. Technical access logs, including request path, time, response, app version and IP address, are retained for up to 15 days for operations and misuse prevention. Removal from rotating backups may take up to 7 days.

Preview, delivery and refunds

After payment, we create a preview first. Approve its appearance within 24 hours of delivery to start the full animation. Rejected previews, previews not approved within 24 hours, failed creations and missed delivery deadlines receive a full refund. The preview and finished character are each due within 24 hours of the relevant stage starting. You may cancel before preview approval. Once approved custom production begins, cancellation for a change of mind may be limited. Contact us within 7 days of delivery for defects, damaged files or playback problems; after review, we provide recreation or a refund. Mandatory consumer rights remain unaffected. Google Play refunds go to the original payment method and may take time to appear. Refunded results lose service access and restoration rights.

Image rights and reporting

Use only images you own or have permission to use. Images used for unlawful activity, sexual exploitation, hate, incitement to violence, deception or infringement are prohibited. AI results can differ from the original. Report inappropriate or infringing results from creation details → Report this result, or contact us by email.

Deletion and contact

Open the app → My creations & restore → Delete account. Access is revoked immediately and photos and results are removed in the deletion process. Unfinished paid creations are refunded; completed purchases are not refunded automatically. Account-linked characters saved by this app are also removed. Offline files already copied to other devices must be deleted on those devices. Uninstalling the app does not delete your server account. If you cannot use the app, email contact@h2play.com from your registered email and request deletion. We verify ownership before processing. Service and privacy contact: Sofnet / contact@h2play.com.

Providers

OpenAI API data controls · Cloudflare privacy · Google privacy · Firebase privacy

Preview and completion text messages

From version 1.1.2, new creation orders require a mobile number and consent to its use for preview and completion notices. We do not send marketing texts. The order contact is retained for up to 30 days after registration or change. Change the number or turn off texts in your order to delete the previous contact; cancellation, refund and account deletion also remove it. The free widget and offline sample remain available without a number.

Sofnet sends texts through its managed server, sending phone and mobile network. The sending server retains the recipient number, message and processing record for up to 7 days. Access to the sending phone and its records is restricted. A message already in transit may not be cancellable. The number is not used for AI image generation or published with shared characters. Network delays can occur; the order screen also shows progress.